Square Trade: Motorola, Apple and HTC make the most reliable smartphones

Square Trade, a company that sells warranties for a host of products, has released a study on smartphone reliability. In analyzing the failure of just over 50,000 smartphones, the company has compiled a list detailing which OEM makes the most reliable device.

After measuring the durability of thae hardware of different devices, Square trade reported that after using 12 months both BlackBerrys and iPhone 3GS’ were the least accident prone handsets. RIM’s smartphones had a 6.7% accident rate while the iPhone 3GS had a 9.4% accident rate. HTC and Motorola were tied for third amongst specific OEMs with a 12.2% accident rate. The report lists the overall rate of “other” smartphones as 10.2% and — unsurprisingly — the iPhone 4 fared the worst with a 13.8% rate.

Square Trade also tried to measure the overall reliability of the smartphones. As the company explains: “To arrive at overall failure rates, we looked at and combined both types of failures, accidents and normal malfunctions.” According to the study iPhone 4 was the most reliable smartphone after 12-months of ownership with a 2.1% failure rate followed by the iPhone 3GS and Motorola sets both boasting a 2.3% rate of failure. HTC placed third with a 3.7% failure rate and BlackBerry ended up fourth with 6.3%; the failure rate of “other smartphones” was listed at 6.7%.

Obviously some figures reported were projections, as devices like the iPhone 4 have been available for less than twelve months… but the study is still pretty interesting. Below you see some other highlights from Square Trade.

  • The iPhone 4 was the most reliable phone, with 2.1% projected to have a non-accident malfunction in the first 12 months The major makers of Android devices, Motorola and HTC, were also very reliable, with just 2.3% and 3.7%
  • BlackBerry and other smart phones were less reliable, with 6.3% and 6.7% failing in the first 12 months of use.
  • Accidental damage is responsible for over 75% of smart phone failures. BlackBerry devices had the lowest one-year accident rate at 6.7%, and the iPhone 4 had the highest at 9.4%.
  • The iPhone 3GS had the lowest overall failure rates, with just 11.7% failing over the course of a year, and the aggregated pool of other smart phones had the highest failure rate at 16.9%.

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